Refund policy

Last updated October 26, 2026

Everything we sell is baked fresh for the pickup day you choose, so we can't take returns or give refunds for a change of mind. We still want every loaf to be right, and here is how we handle it when it isn't.

Cancelling or changing an order

We start preparing your order two full days before your pickup date. If you need to cancel or change the pickup date, email support@agnellosmkt.com or call (609) 549-5775 before that prep starts and we'll cancel it with a full refund or move it to another date. Once prep has started, we can't cancel or refund the order.

If something is wrong with your order

If an item is missing, not what you ordered, or not up to our standard, tell us within 24 hours of your pickup time. A photo helps. We'll replace the item on a pickup day that suits you or refund it, whichever you prefer.

If we can't fill your order

If we have to cancel an order or a pickup date, for example because of weather or a closure, we'll contact you and either move your order to another date or refund it in full.

Missed pickups

Orders are held at agnello's cafe until closing time on your pickup day. If you can't make it, let us know as early as you can and we'll try to help, but an order that isn't collected can't be refunded.

Subscriptions

You can skip, change or cancel a bread subscription at any time before its next renewal date. Charges that have already renewed follow the same rules as any other order. See our subscription policy for details.

How refunds are paid

Approved refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Contact

agnello's mkt, at agnello's cafe, 657 E Bay Ave Unit 2, Manahawkin, NJ 08050. Email support@agnellosmkt.com or call (609) 549-5775.